Customer Centre
Customer Guidelines
Our Customer Guidelines provide a selection of important documents that we highly recommend customers familiarize themselves with before shipping their cargo with us. It's important to note that while these guidelines offer valuable information, they are not intended to be a comprehensive set of documents that every shipper needs to review. Rather, they represent a collection of Höegh Autoliners' specific policies and guidelines. By taking the time to review these materials, you can ensure a smoother and more successful shipping experience with us.
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Brown Marmorated Stink Bug (BMSB) Season 2023-2024
Customers transporting cargo destined for Oceania during the Brown Marmorated Stink Bug (BMSB) season need to ensure they follow updated cargo requirements in relation to the BMSB threat in the region.
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Requirements for crated and boxed cargo
When shipping crated or boxed cargo it is the responsibility of the customer to ensure that the crate meets the criteria for such commodity. This document shows the requirements set to accept crated and boxed cargo for sea transportation
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Requirements for Forest/Wood products
When shipping Forest/Wood products on Rolltrailers, it is essential that the stuffing and lashing are done correctly. This document shows the requirements set to accept Forest/Wood products for sea transportation
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Requirements for Reels and Cabledrums
When shipping reels and cabledrums, it is the responsibility of the customer to ensure that the unit meets the criteria for such commodities. This document shows the requirements set to accept and carry reels and Cabledrums for sea transportation.
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Cargo Claims Handling Process
If the cargo receives damages while the goods are under Höegh Autoliners’ custody, we will strive to minimise any inconvenience this may cause you. We have prepared this guide for your ease of reference
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Cargo Measuring Standard
Customers are asked to provide cargo dimensions when placing a booking. The purpose of this document is to provide the necessary guidelines for our customers to measure all cargo the same way in all ports on a global scale
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Cargo Stowage and Security Declaration
The Höegh Autoliners' Cargo Stowage and Security Declaration form must be filled out by shippers booking static or break bulk cargo weighing more than 10 tonnes on board our vessels
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Labelling High and Heavy/Breakbulk cargo for Transportation
To ensure all cargo transported is easily identified, please use the Höegh Autoliners Label Maker to create a label for High and Heavy/Breakbulk cargo
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Labelling Light Vehicles for Transportation
To ensure all cargo transported is easily identified, please use the Höegh Autoliners Label Maker to create a label for Light Vehicles below 3.5 MT
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Terms and Conditions
The Terms and Conditions of transportation with Höegh Autoliners are stipulated on the backside of our Bill of Lading. It is advisable to read the Terms and Conditions before starting the transportation
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Terms and Conditions - US Customers
The Terms and Conditions of transportation with Höegh Autoliners are stipulated on the backside of our Bill of Lading. Due to specific rules in the United States of America, there is a different set of Terms and Conditions for our US customers. It is advisable to read the Terms and Conditions before starting the transportation